Returns, Exchanges, Warranty & Cancellations

Please contact Royal Performance before returning any item. Email hello@royalperformanceusa.com to request approval and return instructions. Packages sent without prior approval may be refused.

Returns & Exchanges

Return requests must be submitted within 30 days of delivery. To qualify, the item must be unopened, unused, uninstalled, in its original packaging, and in the same condition received. Proof of purchase is required.

Approved returns are subject to a 20% restocking fee. Customers are responsible for return shipping, and original shipping charges are non-refundable. We recommend using a trackable, insured shipping service.

Installed items, items showing attempted installation, opened or altered items, items missing parts, open-box items, special-order items, discounted or final-sale items, and custom or painted products are not returnable. Custom-made items, including custom RGB lighting and custom harnesses, are final sale.

Refunds

After an approved return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method, less the 20% restocking fee and any applicable return-shipping costs. Banks and card issuers may require additional processing time.

Damage and Freight Claims

Inspect your shipment immediately upon delivery. Report visible or concealed shipping damage within 72 hours by emailing hello@royalperformanceusa.com with your order number and clear photos of the packaging, shipping label, and damaged item. Keep all packaging until the claim is resolved.

If Route Package Protection was purchased, claims are handled under Route's terms through its claims service. Royal Performance will help provide order information needed for the claim.

Warranty

Warranty coverage varies by product and manufacturer. A warranty applies only when it is specifically stated on the product page or provided in writing by Royal Performance. Damage caused by installation, modification, misuse, accidents, improper care, or normal wear is not covered. Contact hello@royalperformanceusa.com with your order number, photos, and a description of the issue before returning a product.

Cancellations and Made-to-Order Items

Cancellation requests are subject to approval and must be submitted before fulfillment. Approved cancellations may be subject to a payment-processing fee of up to 3%. If an order has already been packed, a restocking fee of up to 20% may apply.

Pre-order, custom, made-to-order, custom-painted, and personalized items cannot be cancelled or returned once production or fulfillment has begun. If a pre-order cancellation is approved before shipment, store credit may be offered at Royal Performance's discretion.

Shipping

Shipping charges vary by product size, weight, and destination and are calculated or quoted for the order. Oversized and freight items may require additional coordination. Review our Shipping Policy for current details.

Contact

Email: hello@royalperformanceusa.com
Call or text: (619) 706-9046