Refund policy
Returns & Exchanges
Contact Royal Performance before returning any item. Email hello@royalperformanceusa.com to request approval and return instructions. Packages sent without prior approval or an RMA number may be refused.
Return requests must be submitted within 30 days of delivery. To qualify, the item must be unopened, unused, uninstalled, in its original packaging, and in the same condition received. Proof of purchase is required.
Approved returns are subject to a 20% restocking fee. Customers are responsible for return shipping, and original shipping charges are non-refundable. We recommend using a trackable, insured shipping service.
Non-returnable items
- Installed items or items showing attempted installation
- Opened, altered, damaged, or incomplete items
- Open-box, discounted, or final-sale items
- Special-order, pre-order, custom, painted, or personalized products
- Custom RGB lighting and custom harnesses
Refunds
After an approved return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method, less the 20% restocking fee and any applicable return-shipping costs. Inspection normally takes 2–4 business days, and banks or card issuers may require additional processing time.
Damage and Freight Claims
Inspect your shipment immediately upon delivery. Report visible or concealed shipping damage within 72 hours by emailing hello@royalperformanceusa.com with your order number and clear photos of the packaging, shipping label, and damaged item. Keep all packaging until the claim is resolved.
If Route Package Protection was purchased, claims are handled under Route's terms through its claims service. Royal Performance will help provide order information needed for the claim.
Warranty
Warranty coverage varies by product and manufacturer. A warranty applies only when it is specifically stated on the product page or provided in writing by Royal Performance. Damage caused by installation, modification, misuse, accidents, improper care, or normal wear is not covered.
Cancellations and Made-to-Order Items
Cancellation requests are subject to approval and must be submitted before fulfillment. Approved cancellations may be subject to a payment-processing fee of up to 3%. If an order has already been packed, a restocking fee of up to 20% may apply.
Pre-order, custom, made-to-order, custom-painted, and personalized items cannot be cancelled or returned once production or fulfillment has begun. If a pre-order cancellation is approved before shipment, store credit may be offered at Royal Performance's discretion.
Contact
Email: hello@royalperformanceusa.com
Call or text: (619) 706-9046
